Contact
Play Based Piano is a small operation. Alexis teaches and writes the books. Matt runs the website, the emails and the billing runs everything else. There is no support team, and we would rather tell you that than pretend otherwise.
If you’re a member and something’s gone wrong at the piano
Ask Alexis AI, inside the members’ area. It is trained on Alexis’s own games, scripts and 25 years of the questions parents actually ask, and it knows which book your family is in. It is the fastest answer you will get, at any hour, and it is the right place for “he won’t sit still,” “she’s stuck on this page,” and “what do I do tonight.”
Billing, your account, and anything that needs a human
Email us about any of this and you will get a real reply. We are two people rather than a support desk, so give us a few days:
- Refunds, under the 30-day guarantee
- Cancelling, pausing, or a payment that went wrong
- Trouble logging in or downloading
- Deleting a video you uploaded, or anything else about your data
- Teaching this in a studio, school or nursery, which needs a different licence
If a payment has gone wrong, please email before disputing it with your bank. We will almost always just fix it.
Not a member yet
Questions about whether this suits your child are welcome at the same address. If enrollment is closed, the waitlist is where to hear first.
One thing we can’t help with
We are not able to give medical, developmental or psychological advice. If you are worried about your child’s hearing, their hands, their development or their wellbeing, please talk to your doctor rather than to us. We would rather say so plainly than guess.
Decisive Marketing, a California corporation
25005 Blue Ravine Rd, Ste 110 #182, Folsom, CA 95630
support@playbasedpiano.com